Frequently Asked Questions
Q: Is Alistrol available in retail stores?
A: No. Alistrol is only available online, by phone, and from select distributors in the United States, Australia and the U.K.
Q: Is your ordering system secure?
A: Yes. Our ordering page and shopping cart software are encrypted with an up-to-date SSL certificate, meaning that you can shop safely without risking any of your personal information.
Q: When can I expect to receive my products?
A: Please allow 3 - 5 business days for US and Canadian orders and 7 -10 days for
international orders, from the day you order to delivery.
Q : Which countries do you ship to?
A: We ship to most English-speaking countries, including the United States, Canada, United Kingdom, Ireland, Australia, New Zealand and South Africa. If you are unsure whether or not we can ship to your country, please contact us for verification before placing your order.
Q: What name will appear on my credit card statement?
A: Your credit will be discreetly billed as "Alistrol".
Q: Is shipping discreet?
A: Yes. Your order will be securely and plainly packaged. No information identifying the contents will appear on the shipping label.
Q: Do I have to pay any sales tax?
A: Canadian residents pay 12% H.S.T. Orders shipped outside Canada are tax free.
Q: What are your Shipping & Handling charges?
A: Shipping in Canada and the United States is $14.95 USD and the rest of the world is $29.95 USD.
Q: Can you ship to Post Office (P.O.) Boxes?
A: Yes, we can ship to P.O. Boxes.
Q: Can you ship to APO/FPO military addresses?
A: Yes, we can ship to any APO or FPO address.
Q: What is your Auto Ship Program?
A: After you have placed your first order with us, you will be offered an opportunity to place your future orders through our “Alistrol Auto Ship Program”. The “Alistrol Auto Ship Program” automatically sends you product every 30 days. It also includes FREE SHIPPING, to help save you even more money. All you have to do is call TOLL FREE: 1-800-503-7642 and ask to join the “Alistrol Auto Ship Program”.
A: We will not release your personal information to any third parties. We do not spam, or send unsolicited bulk email. We believe that customer confidentiality is of utmost importance when doing business anywhere. Rest assured that ALL your information is safe with us.
Q: Which Credit/Debit Cards do you accept?
A:Both Visa and MasterCard brand credit and debit cards. At this time, we do not accept the European Maestro Card, but all customers may also pay via PayPal.
Q: Why should I purchase from you?
A: Fast shipment, in-stock product, great customer service, and low prices.
Q: How can I contact you?
A: The quickest and most effective method is to email us at firstname.lastname@example.org. You may speak with our friendly and courteous customer care representative’s by calling TOLL FREE: 1-800-503-7642.
Q: What kind of invoice will I receive?
A: Your invoice/receipt will appear on the final page confirming your order and will be copied to you via email.
Q: Do you offer a guarantee?
Yes. If, for any reason, you are not completely satisfied with your purchase, simply return the bottles, opened or not, within 30 days of your invoice date, for a full refund, minus Shipping & Handling charges:
Returns Dept: Suite 345. 125A-1030 Denman St. Vancouver, BC V6G 2M6.